Returns & Replacement Policy

1. 7-Day Hassle-Free Replacement Window

If any product arrives damaged, defective, or with missing components, healthcare practitioners can report the issue within 7 days of delivery. Our logistics team will arrange reverse pickup and express dispatch of a replacement unit.

2. Conditions for Return / Exchange

• Product must be in original condition with manufacturer serial numbers intact.
• Original box, warranty documents, accessories, and user manual must be preserved.
• Opened consumable items (e.g. syringes, files, local anesthetics) cannot be returned due to sterile medical device contamination standards, unless defective.

3. Refund Processing

Refunds are credited directly to the original payment source (credit card, UPI, bank account) within 3-5 business days following our warehouse quality inspection.